If a candidate disagrees with the results, the candidate must discuss the matter with the Assessor and the Assessor must notify the Manager (Quality Management) on it. After which, the candidate must submit a request to appeal against the assessment result via the Appeal Against an Assessment Result Form within three (3) days after the assessment.
A maximum of one (1) re-assessment is allowed. The re-assessment fee is S$100.00 (exclusive of GST).
An Appeal Committee will verify the details with the Assessor and further clarify it with the candidate and inform the candidate of the outcome of the appeal within five (5) days of receiving the candidate’s written appeal against the assessment result.
If the Appeal Committee finds sufficient evidence to support the Assessor’s assessment of the candidate, there will be no re-assessment. Otherwise, the candidate deserves a re-assessment and will be re-assessed by a different Assessor. Upon re-assessment, the candidate will be notified of the results.